How can we help?
Talk to the team that built your theme. Have your licence key and website address ready.
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+94 77 240 8836Call us
Office hours, Sri Lanka time
+94 77 240 8836For invoices and longer questions
info@lonceytech.comQuick fixes
Most questions are answered here.
The theme settings are locked
Settings unlock after you activate your licence. Go to the theme menu in WordPress, open Licence, paste your key and click Activate.
"This key is already used on the maximum number of sites"
Deactivate the key on the old website first (Licence tab, Deactivate on this site). If that site no longer exists, message us your key and we'll free it.
I don't see the update in WordPress
WordPress checks about twice a day. Go to Dashboard > Updates and click Check again. Updates only download while your licence is active.
"Could not reach the licence server"
Your hosting may block outgoing connections. Ask your host to allow HTTPS requests to wp-themes.loncey.com.lk, or contact us.
Ads are not showing
Ads load a few seconds after the page (for speed). Make sure your AdSense publisher ID is in the Ads tab and your site is approved in AdSense.